Refund policy

Our refund policy applies exclusively to orders for which payment has been processed by Keke Cakes and Desserts. To ensure timely delivery and the quality of our bakery items, we accept orders based on our ability to meet customer requirements and deadlines. In certain cases, we may need to decline orders due to logistical or time constraints. We also invest substantial effort in understanding and preparing customer orders, including tastings, design, research, and sourcing materials for each unique cake. Consequently, we cannot provide refunds for any deposits made by customers. We appreciate your understanding in this matter.

 

For customized orders, we often prepare decorative elements well in advance, typically at least 3 days before the scheduled delivery, to allow for proper drying and setting. In alignment with this process, we have established the following cancellation and refund policy:

 

If a customer cancels an order at least 2 days before the scheduled delivery, 100% of the deposit will be refunded, with the refund issued to the original payment method used initially. Please allow up to 45 days for the refund to be processed and completed.

Refunds will be credited to the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

If a customer cancels an order within 6 hours of the scheduled delivery, no portion of the deposit will be refunded. We apologize for any inconvenience this may cause. The processed order can still be collected at the agreed-upon time and date, and the outstanding balance must be paid.

If a customer requests a reschedule of an order for any reason, we will evaluate these requests on a case-by-case basis. However, such reschedule requests must be made at least 24 hours before the original delivery time. While we will make every effort to accommodate these requests, it depends on resource availability and our existing schedule, and we cannot guarantee that we can meet the requested deadline. Rescheduling may require the customer's assistance in facilitating the adjustment to their order.